Hastings HIVE is the largest and most advanced shared office space in the Hawke’s Bay. Customers range from corporate branches to NFP (not-for-profits), to small business and independent coworkers who together create our friendly and vibrant coworking community.
The community manager role is pivotal for delivering our quality customer experience and fostering an inclusive community spirit.
We seek a very special person to liaise with our customers and their staff, respond to enquiries, provide tours for prospective customers and manage sign-ups.
Commercial acumen and the ability to develop strong relationships with our customers and their staff is important, but upholding our values whilst ensuring the efficient and harmonious running of Hastings HIVE is essential.
Liaise day-to-day with customers and staff, including regular email news updates
Provide personal tours of Hastings HIVE for prospective customers
Consult with new and existing customers on their office needs and finding solutions
Follow up new enquiries through to sign-up
On-board new customers, including orientation and health & safety training
Accurate and timely administration of HIVE records and processes
Liaise with and oversee HIVE suppliers to ensure proper delivery of goods and services
Co-ordinate customer social events and contribute to HIVE social media coverage
About You (in priority order):
Self-starter with great customer service attitude
Would suit an office manager or PA with sound business experience
Values-driven communicator who inspires confidence and unity amongst customers
Natural organiser, good at implementing and following systems and processes
Good sales and commercial acumen (but training provided to the right candidate)
Comfortable with using modern office productivity tools and software
Confident arranging, participating in and encouraging social activities
Rewards & Benefits
Generous hourly contract rate
Flexible 15 to 20 hours over 4 or 5 day week to suit right candidate (potential to increase hours)
Flexible working hours may suit parent with school age children
Bonus programme rewards performance and customer satisfaction
Dedicated workstation, so more hours could be gained working for other HIVE customers
Take a virtual tour of the building on this website to check-out our beautiful workplace.
Then apply by forwarding your CV by email to firstname.lastname@example.org
Applicants contacted within one week, with short-listed candidates being interviewed over Zoom.
On-site tour of Hastings HIVE with our current community manager Kaylea, to follow.