Hastings HIVE needs to find a replacement community manager and we have listed this part-time position on TradeMe Jobs and here on our news blog.
The community manager has a critical role in any shared space like Hastings HIVE, ensuring the smooth operation of the building and services, so customers can focus on running their business, not an office.
Our community managers have also greatly influenced the formation of the vibrant and welcoming coworking community that customers and their staff enjoy today.
It will be a challenge to replace Claire, our current and wonderfully capable community manager, but the good news is that we will continue to enjoy her company around the HIVE, as she has taken an exciting new role with one of our long-standing HIVE customers, Beca Engineering.
So, if you or anyone you know would be up for the challenge of providing a high level of service for customers, whilst taking care of the business details, we would love to hear from you (or them).
Job details:
Background:
Hastings HIVE is the largest and most advanced shared-office space in the Hawke’s Bay. Customers range from corporate branches to not-for-profit organisations and independent coworkers who make up our super-friendly and vibrant coworking community.
The Role:
The community manager role is pivotal for delivering quality customer experience and fostering an inclusive community spirit. We seek a very special person to liaise with our customers and their staff, respond to enquiries, provide tours for prospective customers and manage sign-ups. Commercial acumen and the ability to develop strong relationships with our customers and their staff is important - upholding our values, whilst ensuring the efficient and harmonious running of Hastings HIVE is essential.
Responsibilities:
Liaise day-to-day with customers and staff, including email and social media updates
Provide personal tours of Hastings HIVE for prospective customers
Consult with new and existing customers on their office needs and finding solutions
Follow up new enquiries through to agreement sign-up
On-board new customers, including orientation and health & safety training
Accurate and timely administration of HIVE records and processes
Liaise with and oversee HIVE suppliers to ensure proper delivery of goods and services
Co-ordinate customer social events and contribute to HIVE social media coverage
About You (in priority order):
Self-lead person focused on customers
Values-driven communicator who naturally inspires confidence and unity
Natural organiser, good at implementing and following systems and processes
Comfortable with using modern office productivity tools and software
Sales and commercial experience useful with training provided to the right candidate
Confident arranging, participating in and encouraging customer social activities
Hastings HIVE intro YouTube video here: Welcome to Hastings HIVE
Visit our exciting workspace here: Google virtual-hive-tour
Please apply by forwarding your CV to: robgill@hastingshive.co.nz