Can't find something? Try our FAQs
Do you offer daily or hourly hot-desking?
All i-space work areas are currently dedicated to customers on a monthly basis. However we are looking at piloting a hot-desk service during 1H 2021 to see how it works and whether there is sufficient demand. Until then dedicated i-desks can be rented at a discount if only one or two days are required per week. Please ask.
i-desk customers may not share desk spaces, except by special agreement. But i-office customer staff may hot-desk within their own i-office, using the Flexi-worker plan. At any one moment, a customer may not have more staff in Hastings HIVE than the maximum allowed for their i-office, although we do allow a monthly company meeting to be held, and accept that some extra staff may be around shortly before or after the meeting. Sorry, our meeting rooms or breakout spaces mustn't be used as overflow offices for Customer staff and we do police this using the security systems.
What if we have temporary staff or staff visiting from other centres?
The principle of a shared space is that the facilities and amenities are shared by customers in proportion to their plan. As long as your business is not taking more than its share for any extended period, this should be OK, but see "hot-desking" above for conditions. Please ask our community manager if in doubt, and seek permission first.
How quickly could we be in and running?
We are in start-up mode ourselves so there is no waiting list and all i-spaces are allocated on a "first come, first served" basis. Premium spots like Office 1 with its own entry from Market Street will be first to fill ! There is one simple agreement to sign and the on-boarding process to complete. One week is plenty of notice and often less! How fast can you move in?
Do we get an address to use?
You certainly will have a physical address that you can promote to visitors and for deliveries. Remember to include our name Hastings HIVE to differentiate from next door, which shares our address. We do not have a separate postal address.
Do you have a reception service?
No we don't, because, with the advent of messaging and mobiles, we are not sure why you need one. We do have a welcoming foyer at our Market Street entrance with generous lobby and automated visitor kiosk which will notify you by email when your visitor is signed in and waiting. Courier vans may pull up right outside the rear car park entrance and leave your package in the rear lobby where it is protected by the CCTV camera there. If they leave a parcel there for your organisation, they do so at your own risk.
By automating this amenity, we save on OPEX costs, which allows us to spend on the valuable amenities and services we do provide.
There is no manned phone reception and we encourage use of mobile business plans with fixed line number and freecall option as required. There is excellent mobile coverage in the building from all the mobile carriers. Alternatively, IP telephony can be deployed over the network and Glenn Cook Technologies can provision and operate this as a service for you.
What if we have a problem?
Hastings HIVE has a local community manager who is on site 4-5 times per week to meet with you if you have any issues to resolve, or changes needed in your plan. She will be contactable by email or mobile for emergencies. We have a maintenance manager for the building with a network of skilled trades to fix any building issues quickly and efficiently.
The building IT and networking is all monitored and managed remotely and the provider Glenn Cook Technology will be responding to most issues, probably before you even realise something is wrong. For anything more serious, GCT are less than 5 minutes away in central Hastings.
The interior, rear car park and Market Street entrances all have extensive CCTV, positioned for optimal coverage and protection. The cameras are ultra-modern motion-detecting units and will help us identify issues and respond appropriately, remotely or locally. One of the largest licenced security companies in New Zealand, Aotea Security, monitors Hastings HIVE 24x7 from their control room. They will dispatch ArmourGuard to our site when needed.
CCTV access may be used by management in upholding our values to check that customers are fairly sharing the i-space facilities and amenities and not abusing a privilege to the detriment of others or the facility.
CCTV may be used by management in ascertaining the responsibility for damage or theft to customer or Hastings HIVE assets. It may be handed over to police or otherwise as required or directed by NZ law.
In keeping with our value for mutual respect, CCTV may be used by management in the event of bullying or uninvited harassment of any kind. It may be handed over to police or otherwise as required or directed by NZ law.
Also in keeping with our value for mutual respect, CCTV access will not be available for customers or management to spot-check staff movements (other than for safety) or invade the privacy of individuals.
Currently CCTV data is stored for 45 days and is backed up off site.
Do we get a key?
There is no need for a key as the main doors, your i-office and the shared i-desk area are all controlled by a personal fob or an app running on your mobile. In this way we know who is in the building at all times, adding to the security and health and safety, in the event of an emergency affecting the building. Each person is allocated their individual fob as part of our on-boarding programme. Your staff access is maintained in the Monitor system through the on-boarding and off-boarding process.
Could an i-office suit a corporate branch with strict IT standards?
The i-space ICT design provides for logical and where required, physical separation of network resources between all customers, using Aruba ClearPass technology. The latest Fortinet firewalls with failover protection secure our networks and diverse paths for fibre access are delivered over Orion and Chorus. These are dynamically balanced to provide load sharing with our two diverse internet providers (both ISPs deliver local and international bandwidth). Dedicated building ethernet connections, your own appliances in our secure Comms Room, locked server cabinets and your own WAN infrastructure can all be provided for - we have spare dark fibres to Chorus and Orion demarcation points in our Comms Room. Our ICT environment is remotely managed in realtime by Glenn Cook Technologies, who are based about 3 minutes walk from our building in case you need remote assistance. Additional charges may apply, depending on your specific requirements.
What if we need to print something?
Ahh, the tyranny of paper. We have dedicated print stations, with high speed multi-function colour printer/copier/scanner (MFP), that will provide for all your printing and copying needs. But we expect scanning (to file) will be used most, helping eliminate paper, not create it. The MFP is set up so it will only print out a job when an authorised fob is present with the user.
Hawkes Bay Technology provide us their latest RICOH multi-function printers and an incredibly generous rate for printing, recognising the incubator role we play for small business. It means you pay less than most corporations do per print.
What if we outgrow our office i-space?
A special feature of our i-space is its collaborative and flexible nature. We have annual agreements that roll over so once your term is up, we may ask you to shift offices so that another customer can move to occupy two adjacent offices. We would ask the same for you. What we won't ask is for you to move to a smaller office (unless you want to) and if we ask you to move to a larger office that you don't need, we won't charge you extra.
The same applies if you or another customer need to shrink your office space or, after 12 months, relinquish it, unlike poor dumb Bob.
Can multiple organisations share a serviced office?
Yes this is OK where one organisation will have the Head Agreement with Hastings HIVE and be responsible for all the coworkers in that serviced office. We will setup this Head organisation with the master invoice for the space, and secondary organisation(s)
to bill extras like printing/copying, car parks and a flexi-worker fee per each secondary coworker.
This fee covers the extra cost of administration, billing, ITC support, and extra meeting room use that multiple organisations create in the HIVE.
How do we book a meeting room or boardroom?
You can access all the bookable resources in Hastings HIVE, using a calendar-based system to reserve meeting rooms.
To respect your fellow customers, we ask that you book rooms for meetings only, not as overflow office space. And that you limit room bookings to the minimum time you need and not the maximum. This will help you reduce meeting fatigue and improve your business focus. You may have four meeting room bookings in the system for each desk you pay for. So if you rent a six desk serviced office in the HIVE, you can have 16 advanced bookings in the system.
If a meeting room is not occupied on the day you can book a meeting room and occupy it.
Remember, for smaller, more relaxed meetings we have the two break-out areas, one cafe-style for coffee catch-ups and one lounge-style for quieter one-on-one meets.
Please leave every meeting space as you would like to find it and help us live the values.
Can I hold externally focussed events using i-space facilities?
Meeting rooms, the boardroom, lounge and cafe are there for all i-space customers' use and need to be available in normal business hours: Mon-Fri 8.30am to 5.00pm. Outside these hours, events may be booked through the customer portal for external or your special events.
Customers and some of our supporters may book events. Catering may be booked through an appropriate provider.
To be fair to all and consistent with our values, holding externally focussed events is a privilege (not a right) so these facilities can be enjoyed by all our customers, and the principle is that an event will not adversely affect our Customers enjoyment of their space..
There may be charges if extra cleaning or security is involved. You will be responsible for catering your event (please do not use Hastings HIVE supplies for external people) and return the space to normal staging afterwards.
What supplies are included?
Almost everything you need, including most kitchen supplies like espresso and instant coffee, tea, sugar and milk, tea towels and cleaning stuff. Usual toilet and bathroom supplies are included, along with shower gel and shower mats, but not towels, for the showers.
Office printing paper and toner is covered by the per page printer charges. Meeting room whiteboard markers and A1 flip-chart paper are included. However general office stationery is not included - but do you need it anymore?
Can I change my i-desk or i-office cleaning time?
This depends on your situation.
The i-desk area and the individual i-desks are all cleaned together.
For i-office customers, we will try and accommodate your cleaning time preferences, but this may not be possible as we have to fit around the cleaner's schedule. i-office customers may opt out of the scheduled cleaning and separately contract an approved cleaner to provide a service at a time to suit.
Can we have plants for our i-office?
We would love to see lots more plants in Hastings HIVE, but to ensure everything fits with our themes and decor, we ask you separately contract The Green Goose to provide and maintain your i-office plants, for a very reasonable monthly rental.
Who manages building health and safety?
The owners of Hastings HIVE manage health and safety for the whole 200 Market Street North site. ALMAK, a specialist safety and inspection company, is contracted to review all safety aspects of the building and has created a building safety and evacuation plan, posted in the cafe space and the two building emergency exits.
ALMAK also regularly tests all alarms and safety features as part of the building warrant of fitness, displayed in the foyer.
Bi-annual fire/emergency evacuation drills are held under ALMAK supervision and reporting regime.
An electrical tag-and-test service is provided by Best Forsyth Electrical annually and biannually as required. A heat-sensing camera is used to warn of any "hot" connections that could prove a fire risk. Being our building electrical service provider, they will fix any concerns then and there.
Any Hastings HIVE health and safety issues of concern should be raised with the community manager immediately, for mitigation or minimisation and will be updated in the site health and safety plan available from the Hastings HIVE portal.
Is the building earthquake proof?
No building in the world is earthquake proof, if the earthquake is large enough and close enough. Local council and government regulations currently assess a building's inherent earthquake resistance, as a percentage of the new building standard (NBS).
The 200 Market Street North building has been assessed by local engineers Strata Group, as meeting 100% of NBS for structure and 80% for sub-structure. The 80% sub-structure rating reflects that, being an older building, under-floor ancillary services like wastewater cannot be easily checked upon and could be severed in a severe earthquake, affecting building operation.
Have we answered your questions?
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